Return Policy

At Finds Store Online, we have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging.
• A receipt or proof of purchase is required.

How to Start a Return
To initiate a return, please contact us at [EMAIL ADDRESS]. Once your return is approved, we will provide a return shipping label and detailed instructions on how and where to send your package. Please note: items returned to us without prior approval will not be accepted.

Returns should be sent to the following address: [INSERT RETURN ADDRESS].

For any questions about returns, feel free to contact us at [EMAIL ADDRESS].

Damages and Issues
Please inspect your order upon delivery and contact us immediately if:

• The item is defective or damaged.
• You received the wrong item.

We’ll evaluate the issue promptly and ensure it is resolved.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants).
• Custom products (e.g., special orders or personalized items).
• Personal care goods (e.g., beauty products).
• Hazardous materials, flammable liquids, or gases.

Additionally, we do not accept returns on:

• Sale items.
• Gift cards.

If you have questions about your specific item, please contact us.

Exchanges
The fastest way to ensure you get the product you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
To qualify, the item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds
Once we’ve received and inspected your return, we’ll notify you about the status of your refund. If approved, the refund will be processed to your original payment method within 10 business days.

Please note: It may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at contact@findsstoreonline.com